Privacy Policy

1. Information We Collect

We collect information you provide directly when you:

• Create an account — name, email address, phone number, password
• Place an order — billing/shipping address, payment details (processed securely by Paystack or Flutterwave — we never store your card details)
• Contact us — name, email, message content
• Subscribe to our newsletter — email address

We also automatically collect certain information when you visit our site, including your IP address, browser type, pages visited, and time spent on pages. This is collected via standard server logs and cookies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and customer service requests
• Send marketing communications (only if you have opted in)
• Improve our website and product offerings
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations

3. Payment Processing

All payments are processed securely through Paystack and Flutterwave, both PCI-DSS compliant payment processors. We do not store, process, or transmit your full card details on our servers. Please review the privacy policies of these providers for details on how they handle your payment data.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Payment processors (Paystack, Flutterwave) — to process transactions
• Delivery partners — to fulfil and ship your orders
• Legal authorities — where required by Nigerian law or court order

5. Cookies

We use cookies to maintain your session (e.g. keeping items in your cart), remember your currency preference, and analyse site traffic. You can disable cookies in your browser settings, but this may affect the functionality of the site.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you delete your account, your personal data will be removed from our systems within 30 days, except where we are required to retain it for legal or tax purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority in Nigeria

To exercise any of these rights, contact us at hello@raficollectionz.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses SSL encryption (HTTPS) for all data transmission. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: